Refund Policy

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Last updated: 29/12/2025

This Refund Policy applies to all purchases made from Memora.PhotoMagnets (“we”, “us”, “our”).

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1. Personalised Products

All of our magnets are personalised and made to order using images supplied by the customer.

Under the Consumer Contracts Regulations 2013, personalised goods are not eligible for a change-of-mind refund once production has begun.

This does not affect your statutory rights if an item is faulty or incorrect.

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2. Refund Eligibility

You may be entitled to a refund or replacement if:

• The item arrives faulty

• The item is damaged in transit

• The item received is incorrect compared to your order

Refund requests must be made within 7 days of delivery.

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3. How to Request a Refund

To request a refund or replacement, please contact us within 7 days of delivery at:

Email: filipsliwa25@gmail.com

Please include:

• Your order number

• A brief description of the issue

• Clear photographs showing the fault, damage, or error

Requests made after the 7-day period may not be accepted.

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4. Delivery & Damage Claims

We ship orders using Royal Mail, including Tracked delivery options where selected at checkout.

If your order arrives damaged:

• Please notify us as soon as possible

• Retain the packaging, as Royal Mail may require evidence for delivery claims

We are not responsible for delays caused by Royal Mail once an item has been dispatched.

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5. Refund Process

If your refund request is approved:

• Refunds will be issued to the original payment method

• Refunds are processed within 7 working days of approval

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Where appropriate, we may offer:

• A replacement item, or

• A full or partial refund

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6. Non-Refundable Situations

Refunds will not be issued where:

• Incorrect images were supplied by the customer

• The customer approved the order details and later changed their mind

• Minor variations occur due to printing or material differences

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7. Contact Us

If you have any questions about this Refund Policy, please contact:

Memora.PhotoMagnets
Email: filipsliwa25@gmail.com

Business Email: memory.photomagnets@gmail.com